APPLICATION SUPPORT
By using our support services, our customers benefit from high availability and fast response times to our troubleshooting, system management and development tools.
As part of our service, we provide our customers with:
- 7x24 electronic error and claim reporting interface (Sysaid ticketing system)
- answering calls by e-mail and telephone between 8 and 18 on working days
- commitment to a measurable and accountable level of service
- a team of consultants and developers trained in all module-specific and base operations issues
- identifying opportunities for system optimisation and fine-tuning, suggesting ways to improve performance
- identifying the causes of recurring incidents, problem solving
- transparent regular SLA reports, possibility of joint evaluation
- providing a dedicated contact person
To provide support services, we operate a helpdesk system and our staff can also take calls by e-mail and telephone. The expected response times for our services, as well as the quality indicators for the additional service required, are set out in an SLA agreement, the fulfilment of which is jointly evaluated on a monthly basis with the relevant Customers.
Our service level commitment extends beyond error management to change requests, providing our customers with predictability and the continuous operation of SAP systems. We also provide service availability beyond normal office hours if required, supporting the management of business critical periods.
WHEN DO YOU NEED APPLICATION SUPPORT?
- If you encounter obstacles in the daily operation of your SAP system.
- If your business processes are not supported at the SAP application level.
- If constant, stable availability and consistency are important to you.
HOW CAN WE HELP?
When the service is implemented, we jointly define the service levels to be achieved, the expected functionality of each SAP module and the base services, and the existing problems..
Our competent consultants ensure the continuous availability and up-to-dateness of the system during application operation, the rapid implementation of minor change requests, support for business areas and the joint identification of further expansion options.
WHY WE ARE THE BEST CHOICE FOR YOU?
The entire consulting team of AB Consulting Group Zrt. is involved in the operational tasks, so the consultants dedicated to your system are up-to-date and available to ensure that your SAP system is available with the expected availability and performance to meet your business objectives.
